Everybody wants to feel safe in their own home, and more people are considering getting security systems than ever before. When you start to look at the best home security systems in Asheville,you should take the time to look up reviews of several security companies on reputable sites like Google, Angie’s List, HomeAdvisor and Better Business Bureau.  

These sites host honest reviews, both positive and negative, whereas a company’s website, for example, can strategically post only the positive reviews. It’s important to get an idea of which companies are reputable and which ones to avoid. Overall, when a homeowner is considering who to use, they should consider the quality of equipment and the service and expertise that the company provides.  Keep reading for a breakdown of some of the companies in the Asheville area, including Southern Alarm & Security, that you might be considering.

Southern Alarm & Security

Southern Alarm & Security is a family-owned and locally operated alarm company that has been providing alarm systems since 1936, longer than anyone else in Western North Carolina. We are the largest locally owned company in Western North Carolina because of our standard of putting the customers’ needs first. Unlike some companies that use the cheapest equipment on the market (this is how they offer “free” equipment), Southern Alarm uses only the best industry leading equipment in Honeywell products. We provide a customized system that fits your home needs and we don’t try to fit customers into “packages”. We can do it all - from alarm systems to all your smart home needs with remote access through our Total Connect app.

Local Monitoring

Southern Alarm & Security uses a local monitoring company, Daniels Communication, that knows Western North Carolina. If storms are happening throughout the area, Daniels is aware.  Or, when the police need directions, they know how to best direct them to your location so that they arrive ASAP.

Customer Service:

Being a local company, Southern Alarm strives to answer your call and take care of your needs as soon as possible. With a small office with an abundance of resources, we strive to remember our customers and treat everyone with the utmost care.

You can reach our staff through phone (which we pick up - no automated system to speak to a representative!) or email. 

24/7 Support and Assistance

Our team is here for you 24 hours a day, 7 days a week, 365 days a year. What sets us apart from the national companies is when you call in the middle of the night with an issue, a helpful representative answers your call. You will be contacted back by a technician who understands your system and can help you step by step.  If you need that technician to come to your home, they will be there to help you solve your problem. We stand by our reputation and standard that we take care of our customers.

Flexible Contracts

While our standard contract length is 36-months, we work with customers if they need a shorter contract or let customers out of contracts if they are selling their homes. We understand that life happens and work with our customers to come up with a solution. 

Total Connect App:

With 118,000 reviews and a 4.6-star rating on the Apple App Store, Total Connect 2.0 is a great app to make your life easier. 

When it comes to the best technology, we stay up to date. Through your Total Connect app you can control the following from one place:

• Lighting
• Door Locks
• Thermostats
• Video Doorbell
• Garage Door Opener
• Cameras

Longest guarantee in the industry:

Unlike most other companies like CPI (90 day warranty) and ADT, Southern Alarm provides a 1-year parts and labor warranty. If a part does not work, we come and fix it for free. We stand by our work and want our customers to be satisfied.

Honest Pricing

At Southern Alarm we don’t believe in hidden fees or increasing your monthly rate after install. Just straightforward honest pricing. The number we give you is the number you pay, period!

Southern Alarm & Security Reviews: 

Being local, we know that we are protecting our neighbors and community. With that, we strive for satisfaction. We are not another national company that just wants your money and doesn’t care about you as a person. Our reviews from our customers show the care and attention we provide.  Click below to read some of these reviews for yourself.

https://birdeye.com/southern-alarm-security-155623074299733

Choosing the Best Home Security System in Asheville

When it comes down to choosing a company, we always recommend finding the company that treats you like family and not just a number. A good way to do this is to do your research on the company, read reviews, understand the contract before you sign, and speak to someone at that company to find out how responsive they are. If they are slow to respond while working with you to become a customer, more than likely, they are not responsive to you once you are a customer. Do your research and find the company that best fits your needs.