CPI Security provides customized home security and automation solutions featuring remote system access and free professional installation for its customers in the Southeast. The company designs and installs its own home security equipment and provides customers with 24/7 professional monitoring.
But some customers have expressed dissatisfaction with CPI’s monthly monitoring costs and rates, reporting that pricing isn’t transparent, and their rates have gone up after an introductory period. Before you make a decision, we recommend you read the following information.
Free Professional Installation
CPI Security offers home security solutions that include professional installation and up to $2000 in free equipment depending upon credit score.
24/7 Professional Monitoring
CPI Security provides 24/7 professional monitoring from a team of certified professionals.
Undisclosed Monthly Monitoring Costs
CPI Security’s pricing structure is unknown. The company is not fully transparent with the costs for its alarm systems. Pricing can vary depending on whether you are a homeowner or renter and even on your credit score. Customer reviews have also noted that pricing changes depending whom they speak to.
“Low” Introductory Rates
CPI, like a lot of big, national companies, likes to boast about low monthly monitoring fees. However, most of the monthly fees they offer are an introductory price and go up after a set amount of time. It should be noted that CPI will raise your rates to make up for their “free” equipment and installation. They also make up their money with lengthy contracts.
Long Contract Lengths
CPI has five-year contracts, which are some of the longest contracts in the security industry. Customers are assessed a fee of up to 75 percent of the remaining cost of their service agreement if they choose to terminate the contract early. This really locks customers in — and a lot can change in a person’s life in 5 years. CPI does this to make up for the low installation cost.
inTouch App
Customers are able to choose from a variety of home automation and video camera options. Interactive security services can be accessed and controlled through the inTouch mobile app. These interactive services include:
• Lighting
• Thermostat
• Door lock
• Cameras
CPI Reviews
With a couple hundred thousand customers, CPI has really made a name for themselves in the Southeast. Many customers feel that CPI is not honest in their practices regarding true contract length and complain about “undisclosed fees” they are charged. Bestcompany.com reviews CPI and has honest customer reviews. Click here to read the reviews, then decide for yourself if CPI is right for you.